Operations

  • Open Opportunities
  • Alpena, MI

Duram Solutions, LLC.

An Operations individual is required to navigate the diverse culture of the IFMC during different stages of a project.  From the time the customer contacts your team regarding an order, this position will be responsible to ensure the details of the request get captured, entered and scheduled accordingly.

  • Overall Operations
    • Customer Service
    • Scheduling & Timelines
      • Schedule work through the IFMC to meet the committed deadlines of products through the system and causing all supporting parties to produce their product or service in a time frame that meets the time commitments
    • Deliveries
      • Responsible for providing deliveries outside of the Standard and Expedited Delivery Schedule
    • Ensure all necessary resources are informed about new requests
    • Coordinate with manufacturing
  • Process Management
    • Understand the entire process from order to customer satisfaction and continually removes waste through improvement.
  • Customer Relations
    • Prepare quotes and enter orders while providing information related to the transaction
    • Understand customer needs and requests.
      • Discuss changes with team to identify options for a solution

Requirements

  • Strong business ethics
  • Must be proactive, self-motivated, creative, and possess superior communication, organizational and problem-solving skills
  • Must be a team player and be comfortable working on multiple teams and projects at the same time
  • Must have a passion for solving complex challenges with innovative solutions
  • Experience with Microsoft Office Tools
    • Word, Excel, Project, and PowerPoint
  • Willing to travel on occasion

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