Customer Service Representative

  • Open Opportunities
  • Alpena, MI

Website ProCal Innovations, LLC

ProCal Innovations, LLC is seeking qualified applicants for a Customer Service Representative position. In this role, this team member focuses on accurate quote and order processing. Responsibilities include product selection and promotion, updating accounts, and assisting with shipping and tracking details. Customer service will engage in account management activities and application assistance although this is not their primary responsibility. Having prior customer service and sales experience is preferred but not required.

PCI is a growing organization with a history rooted in performance based on a foundation of high expectations and trust amongst our team members. PCI team members possess an eagerness to learn, while choosing to grow and excel together as a collaborative team. PCI offers an extensive training process to empower motivated team members with multiple opportunities for advancement.

More information about PCI can be found at: Home – PCI, ProCal Innovations LLC. (

Ideal applicants are:

  • Competent in verbal and written communication skills
  • Grounded in a positive mindset and resilient when facing adversity
  • Detail & Goal Oriented
  • Skilled with Time Management
  • Are confident to work independently and modest enough to ask for assistance

In this position, high performing candidates can look forward to a robust benefit package including:

  • Competitive pay
  • Health insurance benefit and HSA
  • Flexible paid time off and holidays
  • 401(k) with employer match
  • Discretionary bonuses
  • Earned opportunity to work remote

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